Customer Care Beauty Industry French - work from home [Germany]

 

Our client distributes beauty products for women - worldwide. The product range includes skin and hair care, make-up products and fragrance. To support order management and customer service of the French market, we are looking for you (m/f/d) to join the existing team.

After a four week training you can perform this role from home - anywhere in Germany

What will you be doing in this customer support role:

• You advise customers on products (availability, ingredients, color effect, etc.)
• You keep track of all promotions and promotional offers
• You enter orders in the IT system
• You clarify misunderstood incoming text messages by contacting the customer
• You continuously communicate with the accounting department
• You clarify billing requests and discrepancies
• You maintain customer master data (bank data, billing and delivery address, etc.)
• You record every customer contact in the CRM system
• You file electronic documents

Who you are:

• PC knowledge and fluent keyboard typing
• Interested in working with an order entry and customer management system
• Ability to communicate professionally with clients, colleagues and supervisors
• Customer mindset
• Can work shifts
• Highly motivated self starter
• Fluent in French and German

Wir freuen uns Sie kennenzulernen!

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